1. Eligibility for Returns

You may return most new, unused items within 7 days of delivery for a full refund or exchange. Items must be in their original condition and packaging.

2. Non-returnable Items

Certain types of goods are exempt from being returned, such as perishable items, personalized products, and items marked as final sale.

3. Return Process

1. Contact our customer service at info@ketuhomedigi.com within 7 days of receiving your order.
2. Provide your order number, reason for return, and photos if applicable.
3. Wait for our confirmation and instructions before sending any products back.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-7 business days.

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

6. Exchanges

If you need to exchange an item for the same product, please indicate this in your return request. Exchanges are subject to availability.

Contact Us

If you have any questions about our return policy, please contact us at info@ketuhomedigi.com.